Help & Support
Most things are answered below. If not, send us a message — a real person will reply. We aim to respond as soon as possible, typically within two working days.
Email us
For accounts and sign-in, billing and payments, refund requests, privacy questions or anything else, write to mendversation@gmail.com. You can also use the form below.
If someone is in danger
Mendversation is an AI-guided communication and reflection platform. It is not therapy, legal advice, or an emergency service, and it cannot help in a crisis. If you or someone else is at risk of harm, contact your local emergency number or a domestic-abuse or crisis helpline in your country right away.
Contact a person
Tell us what's happening and the email on your account. Please don't paste private conversation content — we don't need it, and support never has access to your private intake or mediation messages.
Signing in or confirming your email
Confirmation emails can take a few minutes and sometimes land in spam. You can resend the confirmation from the sign-in screen, or reset your password if you can't get in.
Go to sign inInvitations and joining a shared space
Only the person you send the link to can use it, and a shared space holds exactly two people. If the link says it can't be used, ask the other person to send a fresh one from their home screen.
Billing, receipts and invoices
Payments, receipts and refunds are handled by our reseller Paddle, the Merchant of Record. Your receipt email from Paddle contains a link to your invoice and to manage your subscription.
Plan & billingManage or cancel your subscription
You can change how you pay, or cancel, from Plan & billing. Cancelling stops future renewals; you keep access until the period you've already paid for ends.
Plan & billingRequest a refund
Refund requests can be made within 14 days of a charge and are reviewed case by case. Tell us the email on the account and the date of the charge using the form below.
Read the refund policyPaid but your plan or session isn't unlocked
Open Plan & billing and use “Already paid? Refresh my plan”. If it still shows Free after a minute, send us the email you paid with.
Plan & billingReport a technical problem
Send us what you were doing, what you expected and what happened instead, plus the device and browser you were using. Please don't include anything private from your sessions.
Privacy and data requests
You can delete your private conversations or your whole account from your privacy controls. For a copy of your data, or any other request, use the form below.
Privacy noticeMendversation is operated by Stephen Omondi. Orders are processed by our reseller Paddle.com, the Merchant of Record.