Terms & Conditions

Last updated 12 September 2026.

1. Who you are contracting with

Mendversation is operated by Stephen Omondi, a sole trader ("Mendversation", "we", "us"). Mendversation is a trading name of Stephen Omondi. These terms form the agreement between you and Stephen Omondi. You can reach us at mendversation@gmail.com or through the Help & Support page at mendversation.com/support.

2. Acceptance

By creating an account or continuing to use Mendversation you agree to these terms. If you do not agree, please stop using the service. You confirm that you are of legal age in your country and, if you are using Mendversation on behalf of an organisation, that you have authority to bind it.

3. What Mendversation is

Mendversation is a private, AI-guided communication and reflection platform. It helps two people (or one person privately) work through a specific conflict, producing summaries, an issue map and proposed commitments. Mendversation is not therapy, not legal, medical or financial advice, and not an emergency service. If someone is at risk of harm, contact your local emergency services.

4. AI outputs and your responsibility

Mendversation uses automated language models. Their output can be inaccurate, incomplete or unsuitable for your situation, and it should not be relied on as professional advice. You are responsible for what you write into the service, for how you use anything it produces, for checking its accuracy, and for having the right to submit any content you enter. We may filter, refuse or remove outputs and content, and may restrict or suspend accounts, in order to keep the service safe and lawful.

5. Acceptable use

You must not misuse Mendversation. In particular you must not use it unlawfully; commit fraud or send spam; harass, threaten or abuse another person; submit content that infringes someone else's intellectual property or privacy; attempt to interfere with the security of the service (malware, probing, scraping, circumventing technical limits); reverse engineer the service; or resell or redistribute it. If you believe content on Mendversation infringes your rights, contact us through the Help & Support page and we will investigate and remove infringing material; repeat infringers lose access.

6. Your account

Keep your login details confidential — you are responsible for activity under your account. Provide accurate information and keep it up to date.

7. Intellectual property

We retain all rights in Mendversation, including its software, models, prompts, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service within the plan you have chosen. You keep ownership of the content you submit and grant us a limited licence to host and process it solely to provide the service.

8. Availability

We work to keep Mendversation available and reliable, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim implied warranties, including merchantability and fitness for a particular purpose.

9. Payment, subscriptions and cancellation

Paid plans are subscriptions that renew automatically at the end of each billing period at the price shown at purchase, until cancelled. You can cancel at any time; access continues until the end of the period you have already paid for. Prices are shown on our pricing page and taxes may be added at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms, alongside our own Refund Policy.

10. Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may close your account at any time from your privacy settings; when your account ends we delete or anonymise your data as described in our Privacy Notice.

11. Liability

To the fullest extent permitted by law, our total liability arising from the service is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect, consequential or special losses, including lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. You agree to indemnify us against claims arising from your content, your unlawful use, or your breach of these terms.

12. General

You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, without affecting mandatory consumer rights in your country of residence. We may update these terms; material changes will be notified in the app or by email.